Terms of service

OVERVIEW

Welcome to Idyllic hair and skin (“we”, “us”, “our”). We operate this website and online store to provide you with access to our products, content, features and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you .

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

You confirm that you are at least the age of majority in the UK (18 years old) and that any minors using the Services do so with permission.

To use the Services, you may be required to provide accurate and complete information, including your name, email address, billing details and shipping information. You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products accurately. However, colours and appearance may vary depending on your device settings. Product descriptions and availability may change without notice, and we reserve the right to discontinue or limit products at our discretion.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase goods. We reserve the right to accept or decline your order at our discretion. An order is only accepted once payment has been processed and you receive an order confirmation.

Your purchases are subject to our Refund & Returns Policy, which forms part of these Terms.

You confirm that your purchases are for personal use only and not for resale.

SECTION 4 – PRICES AND BILLING

Prices may change without notice. The price you pay will be the price displayed at checkout at the time of purchase. Prices may exclude shipping, handling, customs duties or VAT unless otherwise stated.

You agree to provide accurate and current payment information. You confirm that you are authorised to use the payment method provided.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed. We are not liable for delays caused by couriers, customs, or events outside our control. Once goods are handed to the courier, risk transfers to you.

SECTION 6 – INTELLECTUAL PROPERTY

All intellectual property rights in the Services and in all materials published on them are owned by Idyllic hair and skin or our licensors and are protected under UK and international copyright, trademark and intellectual property laws.

The name “Idyllic hair”, our brand logos, product names, packaging designs, and all related branding elements are registered trademarks of Idyllic hair and skin. You must not use, reproduce, imitate, or distribute any of our trademarks without our prior written permission.

Except for personal, non‑commercial use, you may not copy, reproduce, modify, publish, distribute, display, or create derivative works from any part of the Services or our content without our express written consent.

All rights not expressly granted to you are reserved by Idyllic hair and skin.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third‑party tools or features. These are provided “as is” without warranties. Your use of such tools is entirely at your own risk.

SECTION 8 – THIRD‑PARTY LINKS

Our Services may contain links to third‑party websites. We are not responsible for the content, accuracy or policies of third‑party sites. You access them at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Idyllic hair and skin is powered by Shopify, but all purchases are made directly with us. Shopify is not responsible for any aspect of your transactions with Idyllic hair and skin.

SECTION 10 – PRIVACY POLICY

Your personal information is processed in accordance with our Privacy Policy and, where applicable, Shopify’s Privacy Policy. As Shopify hosts our store, certain data may be transferred internationally to enable the Services.

SECTION 11 – FEEDBACK

Any feedback, suggestions or reviews you submit may be used by us for any purpose. You confirm you have the rights to provide such content and that it does not infringe the rights of others.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain errors or omissions. We reserve the right to correct these at any time, including after an order is placed.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, to violate intellectual property rights, to harass or harm others, to transmit malware, or to interfere with the operation of the Services. We may suspend or terminate your account for violations.

SECTION 14 – AGENTS

This section applies if automated tools or agents interact with the Services. Agents must identify themselves and comply with the rules set out in this section.

SECTION 15 – TERMINATION

We may terminate your access to the Services at any time. Sections relating to intellectual property, liability, indemnity and privacy will continue to apply after termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available”. We do not guarantee uninterrupted or error‑free use. Nothing in this section affects your statutory rights under UK consumer law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by UK law, we are not liable for indirect or consequential losses, including loss of profits, data or savings. This does not exclude liability for death or personal injury caused by negligence, or any rights you have under the Consumer Rights Act 2015.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Idyllic hair and skin and Shopify from claims arising from your breach of these Terms or misuse of the Services.

SECTION 19 – SEVERABILITY

If any part of these Terms is found unenforceable, the remaining sections remain valid.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding the Services.

SECTION 21 – ASSIGNMENT

You may not assign your rights under these Terms without our consent.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 23 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. Your continued use of the Services constitutes acceptance of any changes. Your Shopify admin confirms this is where updates are published .

SECTION 25 – CONTACT INFORMATION

Questions about these Terms should be sent to: idyllic.treatment@gmail.com

Trading Name:  Idyllic Hair and Skin

Business Address: UK

Company Registration Number: 15628524